Terms & Conditions

We look forward to welcoming you to Willow Cottage B&B . When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.

Arrival and Departure

Check in is available from 4.00pm to 7.00pm (16:00 to 19:00) on the day of arrival. Check in times outside of those specified must be confirmed with us prior to arrival.

We ask that you please vacate your room by 10.00am (10:00) on the morning of departure.

Reservations

Please note the cancellation policy before committing to a reservation.

In order for us to confirm a reservation, a non-refundable deposit of £50 is required to secure your booking. Cancellations made more than 7 days in advance will forfeit the deposit, but will not be liable for the balance of your booking. If you choose to cancel your booking 7 days or less from your scheduled arrival date, you will be liable for the full cost of your booking.

The exception to this policy is for bookings at peak times and / or special events (Rally, etc) where we reserve the right to retain the total reservation price. We will inform you of this at the time of booking.

Bookings made online may be subject to differing terms and conditions in force at the time of booking. This is to protect your security in carrying out the booking and providing credit card details over the internet.

Cancellation by the Guest

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

In the event of a cancellation more than  7 days prior to the scheduled date of arrival no additional charge will be made, however you will forfeit your deposit. If you cancel your reservation within 7 days of the scheduled date of arrival you will be liable for the full cost of the booking made.

Guests failing to arrive, without notification, will be charged the total reservation price.

We take all bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with Willow Cottage Bed and Breakfast for accommodation that are pre booked (verbal or written) forms a legally binding contract. For this reason we advise that you take out a suitable travel insurance product to ensure you are fully covered. In addition, we may take legal action, through the Courts, to recover any outstanding debts.

Cancellation by Us

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast.

Car Parking

Parking is available on Breadalbane Street, outside Willow Cottage. Cars parked here are at owners risk.

Damage and Breakages

Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. If a breakage does occur, please report this as soon as especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.

Data

Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.

Keys

You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys and key fobs will be charged as follows: replacement key x 2 (room key & front door key), new key fob (plus delivery charge) and travel cost over to mainland = £40.00 per set.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.

Lost Property

We are happy to return items that have been left following departure. However, there will be a minimum charge of £5.00 to cover postage and packaging.

Missing Items

We reserve the right to charge for missing items and also to notify the police.

Payment

The balance of your booking is due on the morning of departure and we accept payment by debit card, credit card or cash.

Pets

Pets are not permitted in Willow Cottage. Well behaved assistance dogs are welcome.

Prices

We reserve the right to change our prices at any time. This does not affect bookings already made.

Smoking

Smoking or vaping is NOT permitted within any part of Willow Cottage Bed and Breakfast. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.

Termination Policy

Willow Cottage Bed and Breakfast reserve the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behavior or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.

Wi-Fi Access

We have free Wi-Fi available for guests to use. The speed is not great but allows you to check emails. We would recommend if you need to download files you do this prior to leaving the mainland. By using our Wi-Fi Service you automatically agree to the terms and conditions of use in force at the time.

*We reserve the right to amend these terms and conditions at any time.